Can she use her love of writing, even though English isn't her first language, to help her family, friends, and the immigrants pursue their dreams? Front desk staff are also in charge of sending hotel staff to clean the rooms that have been used. Your hobbies and interests almost never intersect with your career, which is the only time you should list the information on your resume. A modern alternative to SparkNotes and CliffsNotes, SuperSummary offers high-quality study guides that feature detailed chapter summaries and analysis of major themes, characters, quotes, and essay topics. Common Sense Media's unbiased ratings are created by expert reviewers and aren't influenced by the product's creators or by any of our funders, affiliates, or partners. Look at which digital skills the job description lists. Characters arrive at the motel after being beaten up by loan sharks or fleeing an ICE raid. Some characters resort to borrowing money from loan sharks. Summary Friendly and courteous Front Desk Clerk seeks employment with an upscale hotel. Position summary: Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Detail-oriented and possesses strong interpersonal organizational and time management skills. Guests also come to the front desk to ask questions and to check out when they are done. As you begin to write your resume, keep everything you have learned in mind. A drunk man grabs her by her shirt. However, if you want to get the most out of your resume, think about it on a deeper level. By using the same phrases that the job description uses, you’re more likely to make it past the ATS. Kelly Yang is the New York Times bestselling, award-winning author of FRONT DESK, winner of the 2019 Asian Pacific American Award for Children's Literature, PARACHUTES (forthcoming YA debut novel, May 2020, Harpercollins) and THREE KEYS (Front Desk Sequel, Sept 2020, Scholastic). Actually, a lot of secrets. She doesn’t have a dog. We display the minimum age for which content is developmentally appropriate. Schedule appointments for patients in accordant with established procedures. Specializes at creating a friendly and receptive office environment. A front desk agent works fulfilling customer service and administrative roles in hotels. Sometimes you have to take matters into your own hands and do what's right. Families can talk about how Front Desk deals with immigration, racism, poverty, bullying, and violence. Mia's dad is supportive of her dreams of becoming a writer. This Front Desk Representative job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Chapters 27-40. Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Write a Front Desk Resume Objective or Summary. Front desk receptionist careers largely focus on experience and customer service. Characters arrive at the motel after being beaten up by loan sharks or fleeing an ICE raid. Summary Versatile Front Office Assistant with 10+ years of administrative experience. In the experience section, the applicant is able to provide some great examples of how she has put her skills to use. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. You can also scatter your digital skills throughout your accomplishments in the work experience section. - The story is so full of heart. Creating a strong resume for a front desk receptionist position is essential to get you noticed. Front Desk is testament to how a great story can grab you by the heart and never quite let go. A front desk receptionist is the face of a business, so hiring managers want to know you are a dedicated professional who focuses on accuracy in everything you do. Stay humble and real. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Chapters 1-12. Loosely based on Kelly Yang's experience growing up as an immigrant in America, this powerful, moving tale highlights the importance of tolerance and diversity, making it a must-read for kids. Front Desk Representative responsibilities include: Keeping front desk tidy and presentable with all … The resume above covers a person who worked as a front desk clerk and hotel bellhop. This means you need to write your resume with an ATS in mind. The applicant in the front desk receptionist resume sample did a good job focusing the resume on relevant information. Avoid providing dates unless you are a recent graduate — the interviewer isn’t likely to pay attention to it anyway. . With these tools, you should be able to write a resume that will impress a hiring manager. Troubles check in from every direction: at home, where her mom belittles her love of writing; at school, where bullies and lies surround her; and especially at the motel, where the family battles financial ruin. A drunk man comes to the Calivista and demands a room. Parents: Set preferences and get age-appropriate recommendations with Common Sense Media Plus. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. As she adjusts to life at the motel and her new school, Mia starts to realize that life isn't easy for outsiders in America. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings; Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Another character is beaten up by robbers. What to Watch, Read, and Play While Your Kids Are Stuck Indoors, Common Sense Selections for family entertainment, Check out new Common Sense Selections for games, Teachers: Find the best edtech tools for your classroom with in-depth expert reviews, Practicando la gratitud durante las fiestas, Which Side of History? She notes many different duties a front desk clerk must be able to deal with, explaining how she handled them in various positions in the past. -- Mike Jung, author of Unidentified Suburban Object Keep your resume relevant while packing it with all the details about yourself that make you an ideal candidate for the job. . Energetic Front Desk Receptionist who can provide efficient, organized and friendly secretarial support. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. The simple answer is to include your digital skills in a broad manner in the skills section the way the front desk receptionist resume sample does. Hotel clerks will use active listening skills to understand the individual needs of each customer. She doesn’t live in a house like her friends. Why do you think Kelly Yang decided to write a story that mirrors her own life? Front Desk Summary and Study Guide Thanks for exploring this SuperSummary Study Guide of “Front Desk” by Kelly Yang. Some companies use applicant tracking systems to search for keywords in resumes before sending them to a real person. Summary: Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. A great hotel front desk agent CV features a standout header, a compelling summary statement, an up-to-date skill set, relevant experience, and a high school diploma or equivalent education. Common Sense is the nation's leading nonprofit organization dedicated to improving the lives of all kids and families by providing the trustworthy information, education, and independent voice they need to thrive in the 21st century. 1. © Common Sense Media. Mia Tang has a secret . Chapters 13-26. This book is amazing! Yang doesn't shy away from tough topics such as racism and poverty and manages to present them in a way that's easy for kids to understand. Mr. Yao is greedy. job. The star rating reflects overall quality. Make sure to always proofread, and use the front desk receptionist resume sample as a guide. If you did not work in those specific jobs, don’t worry — all hospitality jobs require the same customer service skill sets, so you will still be able to learn from this resume example. Focus on impressing the hiring manager. Front Desk Agent Resume Examples. There's also one use each of "bull" and "bastard." Thank you for your support. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Front Desk Agent @ Comfort Inn. Learn the secrets to win the job with our Job Search Handbook! You're never too young to make a difference in someone's life. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. 4. Front Desk Important Quotes. Chapters 41-53. Our ratings are based on child development best practices. While her parents spend all of their time cleaning the rooms, Mia has taken it upon herself to manage the FRONT DESK and ensure that their guests -- including the Chinese immigrants that her parents hide in the empty rooms -- enjoy their stay. See something that needs to be addressed? One often-made mistake is not proofreading. You cannot rely on spellcheck programs to catch all errors, and leaving them in your resume affects its professionalism. "Front Desk is a story about the hardships of immigrant life, the perpetuation of injustice, and a sweet, kind, indomitable young girl who chooses to rise up and fight no matter how hard it gets. Searching for streaming and purchasing options ... Common Sense is a nonprofit organization. Based on a survey of 300 respondents who cancelled the service because they had found a It also brings to light the applicant’s specific abilities in regards to organization and management of the front desk in a proficient way. Follow the best practices. Front Desk Chapters 41-53 Summary & Analysis Chapter 41 Summary At school, Mia learns that Lupe has forgiven her after reading Mia’s apology note. There's also one use each of "bull" and "bastard.". Hiring managers use resumes to screen potential candidates. Making a fatal mistake in your resume can cost you the job. Sometimes they have to work with other employees at the front desk to handle a difficult problem. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! The novel is loosely based on her own experience as an immigrant growing up in America, and the author doesn't shy away from tough, real-world topics such as immigration, poverty, racism, fraud, and bullying. “Your resume must contain keywords employers are looking for, and demonstrate the value you bring through accomplishments.”. What should you do to make sure your front desk receptionist resume makes it past an ATS? We're updating our reviews to better highlight authentic stories and accurate, diverse representations. Refugee kids find new life in nuanced, relatable sequel. Mia's family wonders why everything in America has to do with money. Front Desk takes place in the early '90s, but many of the heartbreaking stories mentioned in the book are still a reality for immigrants and minorities today. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. 1. Medical Front Desk Receptionist Resume Examples. If you need more assistance, try the resume builder, too. What’s the best way to list certifications on your front desk receptionist resume? Tightwad." Related: Administrative Support,Office Management. Important Quotes. The doctor at the hospital is compassionate, reminds the Tangs that not everyone in America is greedy and selfish. More importantly, I believe that Front Desk will be a book that will mean a lot to others - immigrants of all ages, children, adults, parents. What is the best way to include digital skills on a front desk receptionist resume? Lupe helps her realize she isn't alone. How do the characters demonstrate kindness, compassion, communication, courage, and empathy? What challenges did they face at the time? That is why you must work hard to create a resume that is a shining example of how much you can offer and how right you are for the job. Essay Topics. You may notice the front desk receptionist resume sample doesn’t include any hobbies. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. I was deeply moved by this story because it spoke to the challenges that all of us who immigrate deal with. Parents need to know that Kelly Yang's Front Desk is a powerful, moving tale about 10-year-old Mia Tang and her parents, who live and work at the Calivista Motel in California during the early 1990s. If you went to college, you don’t need to provide high school information. They can work in almost any industry and they need to ensure guidelines and standards are respected. Like work experience and education — if you don’t include certifications in education the way a front desk receptionist resume sample typically does — your certifications section should be in reverse chronological order. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Medical Front Desk Receptionists resumes mention duties such as taking phone calls, completing clerical tasks, greeting patients, collecting patient information, scheduling appointments, and keeping the reception area clean and organized. Treat people with kindness and never judge someone by the color of their skin. Although there are many heartbreaking stories in the book, there are plenty of positive messages for kids about fighting for what's right, treating people with kindness and respect, and never judging someone by the color of their skin. Front Desk. Another character gets beaten up by robbers. Front Desk, Kelly Yang (Arthur A Levine Books, May 2018) Mia’s parents labor endlessly cleaning rooms and managing guests, but never satisfy the “coal-hearted” owner Mr. Yao, who daily discovers creative reasons to shrink the family’s paycheck. For example, if the job description mentions Microsoft Office, use that phrase instead of simply stating that you understand word processing software. Suggest an update to this review. How do you write about hobbies on your resume? Mia Tang and her parents live and work at the Calivista Motel in Anaheim, California. Why are diverse representations important in children's and young adult literature? The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. In the beginning, a drunk man breaks in and says, "damn", s... Inspiring, educational immigrant story told in free verse. How do these issues affect the characters? A hiring manager can read through this resume and easily see how qualified the applicant is for the job. Maintain office supplies and forms necessary to carry out front desk activities. It is also beneficial the applicant has worked in different types of businesses, which displays her ability to adjust to new settings and shows she is able to tackle a front desk in any type of business. Specializes at creating a friendly and receptive office environment. Calculation was made based on average annual pay (pre-tax) and how much faster, in Moving onto the skills list, the applicant continues to draw attention to her abilities that a hiring manager will want to see, such as customer service knowhow, attention to details and familiarity with office tasks. In most cases, this is the correct way to do it. You may also be responsible for training and managing other administrative assistants, so mentioning past leadership experience is a good idea. Skilled at managing inventory and supplies, handling phone duties and company correspondence, and appointment scheduling. It is the front desk receptionist who greets anyone who enters the building. In this position, you will play a key role by … Handled company correspondence, phones and email, and responded to customers, Assisted in facilitating shipments, received and processed billing information, Completed scheduling duties and organized phone calls and appointments, Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary, Recorded customer financial and shipping information, updated company database, retrieved information and relayed to management, Handled scheduling for executives and salesman, organized customer meetings and appointments, Completed scheduling duties including client appointments, conference calls, company meetings and travel arrangements, Managed company correspondence including fielding phone calls and responding to emails, Provided customer service and support, responded to customer inquiries and questions, resolved customer problems. Wondering if Front Desk is OK for your kids? However, this momentary happiness is cut short when Mia arrives home to find her mother bleeding by the side of the road. You also need to pay attention to the relevancy of information you include. Parents need to know that Kelly Yang's Front Desk is a powerful, moving tale about 10-year-old Mia Tang and her parents, who live and work at the Calivista Motel in California during the early 1990s. It can be easy to find these jobs, but if you want to land a good position with a worthy company, you have to show you have what it takes. Talk about the various kinds of diversity in the novel. It's full of empathy, compassion, and the goodness of people and their actions. Education is not as big of an interest for hiring managers. Heavily revolves around economic disadvantages of immigrants and minorities in America, such as unfair wages, poor working conditions, lack of health insurance. Even so, it might be better suited for your experience section, especially if you don’t have any paid experience yet. If you chose to provide an email address, it will only be used to contact you about your comment. Hired by the rich, coal-hearted Mr. Yao, the family works bone-numbing hours cleaning rooms, fixing problems, and managing the front desk. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. How a great story can grab you by the color of their skin content is appropriate. Your best foot forward when writing your document and follow the resume builder, too they welcome and new! And smooth operations for producing excellent feedbacks and guest satisfaction resume, is the first point of with! Standards are respected first point of contact with the ability to communicate effectively and with! 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