I wish you good luck. I just bought a costly rack-mount piece of pro audio gear on Ebay. or do they return it to the seller/shipper? I ship Fedex buy shipping to get insurance on high items and to cover those items from non-delivery non-sense. ", "Use anyone but UPS", … Oct 2, 2013 5:37:29 PM. They did not send me any notification of the claim approval, I just checked it and status is “paid” as of yesterday. Fed Ex has better rates for my needs than UPS by far. I am happy I decided to give an Upsie warranty a try. USPS is better for lighter weight items, but overall I like Fex Ex for ground shipping. Timeline for Filing Claims. Never use UPS for high valued items via buy ship. Document Review. (CYA) I will be selling all shares of stock. You cannot file a UPS damage claim because UPS says its not your account. Share. Box 1216 Richmond, VA 23218-1216 Fax: 866-580-1944 CARGO LOSS & DAMAGE CLAIM Claimant Name (Payable to): Claimant Reference Number: Date Prepared: Mailing Address: UPS Freight Pro Number: Claim Type: ___ Shortage ___ Damage City, State, Zip: Contact Name: Contact E-mail Address: Remit to address (if different than above): Contact Phone Number: CLAIM … If they denied it, I would still pursue the claim, showing photos of the box damage. If you haven’t heard back from them after the 10 days have passed, contact customer care’s claims department again. Everyone wishes it could be that straightforward every time. Important: Read the following table about time limits before filing a claim or inquiry. Tracking has never been updated after it left a sorting center on the East Coast and I filed a claim with USPS. Direct Number For UPS Claims Department ... or head to CR.org for ratings, reviews, and consumer news. UPS Store was first mentioned on PissedConsumer on Jan 08, 2008 and since then this brand received 639 reviews.. UPS Store ranks 154 of 1046 in Transportation and Logistics category. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. straight-forward claims processing. Recent recommendations regarding this business are as follows: "Do not use UPS! Original review: Feb. 10, 2020. I ship a fair amount of packages every month for the last 4 years mostly UPS in that time they have really done a great job and damaged very few packages but here's the but . After a week and a half's delay, UPS told Celestron (but not me, I never heard back from them) that they were denying the claim. 2. The telescope is worth more than $3, 000. Appreciate Rose and the great customer service! No reasonable person or business should be using UPS, When a company gets 5% good review rating and 91% for being bad , it says it all , no update on a next day guaranteed delivery, customer service in Vietnam that cant even communicate properly, still wonder how these types of companies still exist, if I could give a 0 star , I would , they dont deserve antyhing better. The cost to repair the damages is likely to be in the order of $1, 000. Once the documentation is verified, a refund will be issued. (The correspondence is too numerous to show here.) UPS considers 10 days as the length of time it takes to process a claim. Thanks for any help on this process! I've paid thousand's in UPS insurance what for? This means that UPS can blame the damage on Mike, since he’s the one who paid someone else to package the item. Was the item damaged? 3 months went by an with repeated calls, I was told that these claims take a long time. How much was it insured for - or what was the declared value? The other reason they are denying my claim is they say the amplifiers damage is not in the same area that the box was damaged on. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS had a 3rd party inspector come out to view the item and packaging and agreed that we had a legitimate claim. Useful. 3 reviews of The UPS Store "I really appreciate this store. Claims for damaged items are usually processed more quickly than lost mail claims. They have never paid any claims to us they always find some reason our packing did not meet specifications . Then on December 5th, 2016 I happened to go online an check the status and see that the claim was denied. - - UPS refused to pay for the damages even though it was approved and sent by a UPS STORE. The person I spoke with name is Nicole and the person who took the my order over the phone name is Claudia employee I'd number is 318655. Amazon seller support is clueless on this. Your claim may be completely approved or approved in part. I purchased an Upsie warranty in Jan ‘20 for a Peloton I purchased an Upsie warranty in January for my Peloton. The drivers are sneekie and liers. UPS damages goods in transit, then delivers it anyways and now it's YOUR problem. Best cameras and lenses 2019 All forums Canon SLR Lens Talk Change forum. Upon claiming damages, UPS will inspect the damages and make their own report. If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. Has UPS ever paid a Damage Claim? They made my claim process simple and straightforward. UPS was first mentioned on PissedConsumer on Apr 05, 2007 and since then this brand received 5917 reviews.. UPS ranks 176 of 1042 in Transportation and Logistics category. Never had an issue before after having mailed at least 100 of these. I have submitted my claim to them a total of 3 times and crawford, who is ups' insurance company, has denied it all three times. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. ups damaged a pair of aerial 10t's i sold here.they were insured for 4000.cabinet damage.buyer found a repairer for 600.ups claim was paid for repair.both parties must cooperate and follow through.pakaging must be correct.a lot of effort on my and buyers part,but stay on them, I have contact UPS they issued a claim the claim number is 3031997501A. If you are issuing a complaint or claim after a particularly busy season, such as Christmas, giving the company a little leeway is suggested. Useful. Approved Claims. Item sold for $499.99. Recent recommendations regarding this business are as follows: "Do not use. For a damage claim, does UPS come pick up the package to take elsewhere to be inspected? You've already flagged this Sarah A. How does one file a damage claim with buy shipping. I paid extra for $500 declared value as well. If they do pick up the package to take to an inspection location, what happens to the package afterwards? Ironically, perhaps, UPS Capital insurance markets its policies to shippers “weary of being ‘denied’” when they file declared value claims. If they do, when damages occur, they can easily file a claim. The store refusing to give me my money back and they don't have my shoes size now. News Reviews Articles Buying Guides Sample Images Videos Cameras Lenses Phones Printers Forums Galleries Challenges. The form can then be faxed back to UPS for final verification. Item was damaged in transit despite packing like a tank. The seller must fill out the form to state the item’s value and attach supporting documentation. Got 70-300 DO lens - Scratch or normal? After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. (I have yet to confirm if they did or did not) I picked up the item this evening, got it home, and opened the box to find that both the rack ears were severely bent in shipping. UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it and upload it. 2 Reviews written. The bureaucracy involved makes sense from a business standpoint (UPS has to ensure all claims are legitimate before they hand out money), but it can burden a small business or individual. Does UPS return it to where they picked it up from? Yes, I have won a damage claim from UPS - but the obviously damaged box was refused by the buyer - that's the advantage of requiring a direct signature since someone has to be there to sign for the package, and refuse it if it is damaged. They are always quick and efficient and have helped me on several occasions with printing, notarizing, copying photos, returning mail order items, and of course boxing and shipping. 1 review. Was the package lost? UPS Overview. USPS Insurance Claim Denied, Appeal Under Review USPS Insurance Claim Denied, Appeal Under Review Oct 4, 2017 9:21:57 PM. United States Postal Service is the only way I will ship from now on There's a dent on one corner of the enclosure and 3 of the four places the grill connects to the speakers are broken, with little bits of plastic from the connectors floating around amidst the delicate tweeters! I have pictures of the amp before it was shipped because I sold it on ebay and pictures of the amp post ups damage. After tracking a package, if it’s visibly lost or late, a call must be made to the customer service center at UPS. Use this comments board to leave complaints and reviews about UPS. Before processing lost mail claims, USPS will first perform a Missing Mail Search. books_n_stuffintexas 2019-12-30 18:33:18 UTC #32. They attached the shipping label to the case handle and shipped it insured to me. 1. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. I phoned a damage complaint to UPS Canada. Best cameras and lenses 2019 All forums Canon SLR Lens Talk Change forum. Exhibit 2 lists the valid time limits for filing claims for lost articles and for articles delivered with damage or with the contents missing. There are different answers for different scenarios. Nicole is very nasty … News Reviews Articles Buying Guides Sample Images Videos Cameras Lenses Phones Printers Forums Galleries Challenges. US. The morons damaged my Axiom VP150 center channel. UPS Freight Cargo Claims Department P.O. Anyway, initial claim was … I had shipped a package Priority mail July 18th. UPS Store review from Miami, Florida with 26 Comments: I sold a piece of equipment on ebay for $3600.00. UPS will not talk to me since it is Amazons shipping account. I asked the shipper to insure it for the price I paid. (The customer has received her replacement shipment) USPS approved my claim yesterday. You will need to send UPS documents that determine the package’s value. Exhibit 2 Time Limits for Filing Claims . I insured for $400 to cover cost of item to me and take on some risk to save on postage. Share. Save the damaged item and all the packaging that it came in. Reply. Started Oct 26, 2017 | Discussions thread Forum: Parent: First: Previous: Next: Flat view: OP MannyV • Regular Member • Posts: 452 Re: Scratch damage claim … I took this item to a local UPS store and paid them to package it for a UPS ground shipment. UPS Authorizes the Claim. This is nuts. This Co. will fail with this kind of service. Or would they send an inspector just to inspect at the location? 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